Shipping Policy

RAVOVA | رافوفا

At RAVOVA, we want your shopping experience to be smooth, convenient, and reassuring from checkout to delivery. This Shipping Policy explains how we process and deliver your orders within the United Arab Emirates.

1. Order Processing

Orders are processed during our regular business days, excluding public holidays.

Please allow [1–3 business days] for order processing before dispatch. During promotional periods, holidays, or periods of high demand, processing may take longer.

You will receive an order confirmation after placing your order. Once your order has been dispatched, we will provide tracking information where available.

2. Shipping Destinations

RAVOVA currently offers delivery within the United Arab Emirates, subject to service availability in your area.

If delivery to your location is unavailable, our team will contact you to discuss the available options.

3. Delivery Times

Estimated delivery times begin after your order has been processed and dispatched.

• Standard Delivery: [1–2 business days]

• Remote Areas: Delivery may take additional time.

These timeframes are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

• Standard Shipping: 0

• Free Shipping: For above 100 AED

Any shipping promotions or free-delivery offers will be communicated clearly on our website.

5. Order Tracking

If tracking is available for your shipment, we will share the tracking details by email or through the contact information provided at checkout.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Address

Please ensure that your delivery address, phone number, and other shipping details are accurate and complete when placing your order.

RAVOVA cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

7. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt or provide further instructions.

Additional delivery charges, if any, will be communicated where applicable. Any handling of failed deliveries will remain subject to applicable UAE law.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.

We will work with the relevant delivery provider to investigate the delay and help resolve the issue.

Nothing in this policy limits your rights under applicable UAE consumer protection laws.

9. Damaged Packages

If your package arrives visibly damaged or your item is damaged during delivery, please contact us as soon as possible with your order number and clear photos of the packaging and item.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Contact Us

For shipping questions or delivery assistance, please contact:

Brand: RAVOVA | رافوفا
Email: ravova.store@gmail.com
Website: www.ravova.com
Delivery Region: United Arab Emirates

Thank you for choosing RAVOVA.

RAVOVA — More Space. A Calmer Day.