Refund policy

Return & Refund Policy

RAVOVA | رافوفا

At RAVOVA, we want you to feel confident and happy with every purchase. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned with its original packaging, accessories, and labels, where applicable.

  • You provide your order number or proof of purchase.

  • The return complies with applicable UAE consumer protection laws.

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any exclusions will be communicated clearly and applied in accordance with UAE law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a brief description of the issue, and clear photos or videos where relevant.

We will review your request and, as appropriate under applicable law, arrange a replacement, repair, refund, or another suitable resolution.

3. How to Request a Return

To start a return, contact our customer support team using the contact details listed on our website.

Please provide:

  • Your order number.

  • The item you wish to return.

  • The reason for your request.

  • Supporting photos, if applicable.

Our team will explain the next steps and provide return instructions. Please wait for return authorization before sending an item back.

4. Return Shipping Costs

For a change of mind, return shipping costs may be the customer's responsibility, where permitted by applicable law.

If an item is defective, damaged, or incorrectly supplied, RAVOVA will arrange or cover the appropriate return costs as required by applicable law.

Original shipping fees, if any, will be handled in accordance with the circumstances of the return and applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be processed within 7–14 business days after approval, using the original payment method where possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If a refund cannot be issued to the original payment method, we will contact you to arrange an appropriate alternative.

6. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and applicable consumer protection requirements.

If an exchange is unavailable, we will discuss the available options with you.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched.

Your statutory rights regarding cancellations, returns, and refunds remain unaffected.

8. Contact Us

For return, refund, or exchange requests, please contact:

Brand: RAVOVA | رافوفا
Email: ravova.store@gmail.com
Website: www.ravova.com
Business Location: United Arab Emirates

We appreciate your trust in RAVOVA and are committed to making your shopping experience as smooth and reassuring as possible.

RAVOVA — More Space. A Calmer Day.